Mida402 Privacy Policy — Your data is safe with us

By registering on or using mida402, you are considered to have read and accepted this Privacy Policy. This policy applies equally to the mida402 website, mobile app, and all related services.

Mida402 believes data protection is not a formality — it is the foundation of trust with our members. From Dhaka to Chattogram, Sylhet to Rajshahi, the information our hundreds of thousands of members share with us every day is a responsibility we take seriously. This page sets out exactly how we honor that responsibility.

Mida402 collects two types of data — what you provide directly, and what is automatically generated as you use the platform.

What you provide directly:

• Full Name & Date of Birth
• Mobile Number & Email Address
• National ID or passport number (for KYC verification)
• Current Address
• Mobile banking account details (for deposits and withdrawals)
• Document images uploaded for identity verification

Automatically Collected Data:

• IP Address & Device Information
• Browser Type & Operating System
• Logs of platform usage time and activity
• Betting History & Transaction Records
• Cookies & Similar Tracking Technologies

There are three main ways mida402 collects data. Knowing what information comes through each channel — and why — will help you use the platform with greater confidence.

• Directly from you: At registration, during KYC upload, when contacting support, or when filling out a form.
• Automatically: When you use the mida402 website or app, the system automatically logs device information, IP address, and activity.
• From Third Parties: Payment processors (bKash, Nagad, Rocket) share transaction confirmation details. Identity verification services share only the outcome of the verification.

Mida402 uses the data it collects for specific purposes. Details are provided below.

• To create and manage your account and verify your identity.
• To process deposit, withdrawal, and betting transactions.
• To give the support team the best chance of helping you effectively.
• To detect and prevent fraud, money laundering, and prohibited activities.
• To monitor unusual betting patterns as part of our responsible gaming program.
• To analyze usage statistics and improve mida402's services (in a non-personally identifiable manner).
• To send you relevant offers and bonus information — though you can opt out of marketing communications at any time.
• To meet legal and regulatory obligations.

Mida402 shares data with specific parties only under specific circumstances. In no case is data shared unnecessarily or beyond what is required.

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• KYC & Identity Verification Services: With authorized identity verification services, to meet legal compliance requirements.
• Game Providers: Game services such as Evolution Gaming or Pragmatic Play receive only the session data needed to run the game — not your personal details.
• Legal Authorities: mida402 is required to share information with regulatory authorities in cases involving court orders or legal obligations.
• Technology Partners: Hosting and cloud service providers are granted access only to the minimum data necessary, under strict confidentiality agreements.

The mida402 website and app use cookies — small files stored on your device that help improve your experience on future visits.

• Essential Cookies: Keeps login sessions active and ensures security. The platform cannot function without these.
• Functional Cookies: Remembers your language preference and settings.
• Analytics Cookies: To understand how members use the platform — no personal data is collected.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain platform features.

Mida402 has put in place multiple technical and organizational measures to protect your data. These work together to ensure that no unauthorized party can access your information.

• SSL/TLS 256-bit encryption on all data transmissions.
• Passwords are stored using bcrypt hashing — no one can ever see your original password.
• Regular security audits and penetration testing.
• 24/7 security monitoring at our data centers.
• Only authorized staff have access to specific data.
• Automatic alerts for suspicious logins or account activity.

How long mida402 retains your data depends on the type of data and applicable legal requirements.

• Account Information: For as long as your account is active, and for 5 years after closure (as required by financial regulations).
• Transaction Records: For a minimum of 5 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Support Chat Logs: 3 years.
• Cookie Information: Session cookies are deleted when you close your browser; persistent cookies last up to 12 months.

After a set period, your data is either securely deleted or anonymized so that you can no longer be identified.

As a mida402 member, you have several important rights regarding your personal information. To exercise these rights, Help Center Contact us.

• Right to Access: You can request to see what information mida402 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances. However, some data may need to be retained due to legal obligations.
• Right to Opt Out of Marketing: You can opt out of promotional emails or notifications at any time — through your settings or by contacting support.

Mida402 typically responds to requests within 30 days. If a matter is complex and requires more time, you will be notified in advance.

Mida402 is strictly for users aged 18 and above. No one under 18 may register, and mida402 does not knowingly collect data from minors.

If it is found that a minor has created an account using false information, that account will be immediately closed and all associated data will be deleted.

Mida402 may update this Privacy Policy from time to time. For minor changes, the date on the page will be updated. For significant changes to how we collect or use data, members will be notified in advance via notification or email.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you object to any change, please contact support or request account closure.

For any privacy-related questions, requests, or complaints, please get in touch with us.

When requesting deletion, access, or correction of your data, please describe your request clearly and include your registered mobile number so we can verify your identity.